Company Policies
General Terms and Conditions:
By using the services provided by InfiCharms, you agree to abide by our policies and terms. These policies are designed to ensure a smooth and transparent shopping experience for our customers. We reserve the right to update or change these policies at any time.
Product Information:
We strive to provide accurate and detailed product descriptions, including images, specifications, and pricing. However, we cannot guarantee that all information is free from errors or omissions. InfiCharms reserves the right to update product information at any time.
Order Acceptance and Cancellation:
Once you place an order, it will be processed promptly. We reserve the right to accept or cancel any order. If an order is canceled, we will notify you immediately via email and issue a refund if payment has been made. Cancellations can be made only before the order is dispatched.
Payment Terms:
InfiCharms offers a variety of payment options, including prepaid methods (credit/debit cards, net banking, wallets) and Cash on Delivery (COD). Payment must be made in full before shipment. For COD orders, payment will be collected at the time of delivery.
Shipping and Delivery:
– Free Shipping: We provide free shipping on all orders within India.
– Delivery times are generally 3-5 working days after dispatch, depending on your location.
– Orders will be shipped through trusted courier services like DTDC, Delhivery, Bluedart, Xpressbees, FedEx, Ekart, Ecom Express, and Shadowfax.
– Customers will receive tracking details once the order is dispatched.
– Please provide accurate details to ensure smooth delivery. Inaccurate information may cause delays, and InfiCharms is not responsible for any issues due to incorrect details.
Returns and Exchanges:
We strive to provide quality products, and customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer returns and exchanges under the following conditions:
– The product must be unused and in its original condition.
– Requests for returns or exchanges must be made within 7 days of receiving the product.
– Shipping charges for returns are to be borne by the customer, unless the product is defective or damaged.
– To initiate a return or exchange, please contact our customer support team at inficharms@gmail.com.
Privacy and Data Protection:
At InfiCharms, we respect and value your privacy. We are committed to protecting your personal information. For more details, please refer to our [Privacy Policy](#) for information on how we collect, store, and use your data.
Customer Service:
For any inquiries, complaints, or feedback, please feel free to reach out to our customer service team via email at infichamrs.com or visit our Contact Us page. We aim to resolve any issues as quickly as possible.
Intellectual Property:
All content on the InfiCharms website, including text, images, logos, and design, is owned by InfiCharms or licensed to us. Reproduction, distribution, or use of any part of the content without permission is prohibited.
11. Limitation of Liability
InfiCharms is not liable for any damages resulting from the use of our products, services, or website. We do not take responsibility for delays in shipping, technical errors, or issues caused by third-party services.
12. Governing Law
These policies are governed by the laws of India. Any disputes arising from the use of InfiCharms’ services will be subject to the jurisdiction of the courts in Haryana