InfiCharms Refund Policy

At InfiCharms, we take great pride in the quality and care we put into every piece of jewelry. We want you to absolutely love your purchase!

Refunds will only be issued in the event that the product is damaged due to our error, or during shipping. If you receive a damaged product, we will happily refund your purchase once we verify the issue.

How to request a refund:
1. Contact us within 7 days of receiving your order.
2. Provide proof: Send us an unboxing video and photo of the damaged product along with your order number.
3. Verification process: After reviewing your claim, we will initiate the refund process.
4. Refunds will be issued to the original payment method, and the amount will reflect the cost of the product only (shipping charges are not refundable).

We do not offer refunds for items that are damaged due to misuse or external factors unrelated to the product’s quality or shipping process.

Thank you for trusting InfiCharms, and we’ll always ensure your sparkling experience! ✨